We hope you are delighted with your purchase; however should you wish to return your order for an exchange, please note we will accept exchanges only for loveJilty brand. Exchange must be sent back within 14 days of receipt of your order.
Please ensure the item(s) are in their original condition and packaging, with all tags attached. Ensure that briefs are tried on over your own lingerie - we will not accept exchanges on lingerie that has been damaged or worn. We cannot accept exchange on opened packs of hosiery.
We do NOT accept items from Sale and Last chance categories for exchange.
Exchanges: We only offer size exchanges on the same product. Where available, replacement items will be dispatched within 14 working days. If your chosen replacement size is not in stock, you will automatically be refunded and notified by email. For alternative items, please place a new order on our website or alternatively, please get in touch with our Customer Care team.
How to exchange your order
To create your exchange, please fill in the form.
You will receive a unique exchange label and will be fully updated on the progress of your exchange.
A exchange request must be created within 14 days of receiving your order.
Please ship your parcel as soon as you receive your exchange paperwork.
Any unauthorised order received to the warehouse will be returned to sender.