Exchange policy

Underwear, bras, bralettes and tops, panties, underwear sets, bodysuits, nightgowns, shorts and tops in lingerie style, bathrobes, socks, tights, stockings, hair accessories, lingerie accessories, corsetry items, lingerie style overalls, swimsuits and bikinis cannot be exchanged or returned. These products cannot be exchanged in accordance with the Resolution of the Cabinet of Ministers of Ukraine "On the Implementation of Certain Provisions of the Law of Ukraine" On Consumer Protection Act" No. 172 dated March 19, 1994, or another regulatory act replacing this resolution.


 Exchange policy for clothing 

If you wish to return your order for an exchange, please note that exchange must be sent back within 14 days of receipt of your order.

Please ensure the item(s) are in a new and unused condition, with the original label and tags still intact and in the original bag and packaging. In the case of a refund, we charge a 10% commission on operating expenses.

We do NOT accept items from Sale and Last chance categories for exchange.

Exchanges: If your chosen replacement size is not in stock, you will automatically be refunded and notified by email. For alternative items, please place a new order on our website or alternatively, please get in touch with our Customer Care team.

 

 How to exchange your order 

To create your exchange, please fill in the form.

You will receive a unique exchange label and will be fully updated on the progress of your exchange.

Please note:
A exchange request must be created within 14 days of receiving your order. 
Please ship your parcel as soon as you receive your exchange paperwork. 
Any unauthorised order received to the warehouse will be returned to sender. 

All postal services and exchanges are paid by the costumer.